Frequently Asked Questions

COVID-19 Health & Safety

Read our statement

As we prepare for the long-awaited reopening of the Ting Pavilion and the return of Fridays After Five, we are taking every precaution to ensure the health, safety and comfort of our patrons, artists and staff. Our venue policy will continue to be informed by guidelines set forth the by the Governor’s office and the CDC. We are happy to note that (as of May 28) all gathering restrictions and mask mandates have been lifted in the Commonwealth of Virginia. This is a direct result of the hard work Virginians have done to combat COVID-19 and we couldn’t be more pleased. However, we still need your help to make our events a success!

We know that everyone’s comfort level varies with returning to live events and crowds and we also are aware that not everyone is protected by the vaccine yet. So, this is what we ask.

♦  If you are vaccinated, then come join us and enjoy live music again.  Please consider wearing a mask in crowded areas like the entry gates and beverage lines.  If you are more comfortable always wearing a mask, then great.

♦  If for any reason you have not been vaccinated, please be respectful of your fellow patrons and our staff by continuing to wear your mask at all times in all parts of the venue.

♦  Please stay home if you:

-- are experiencing any signs of COVID-19 or have been in close contact with an individual diagnosed with COVID-19.

-- have been directed to self-isolate or quarantine by a health care provider or official.

-- are awaiting the results of a COVID-19 test.

♦  We also ask that everyone be respectful and kind to your fellow patrons and respect that they may have other circumstances.  As always, we reserve the right to ask anyone to leave who is rude, disruptive, or interfering in other’s enjoyment.

What have we done within the venue?

♦ The HVAC system in our restrooms has been upgraded and exceeds filtration and fresh air circulation recommendations to prevent airborne infections. 

♦  We are routinely cleaning high-touch areas before, during and after events. 

♦  We are adding hand sanitizing stations for extra safety

♦  We are adding no-touch ordering and payment options for beverage orders. Stay tuned for more details on those!
 

We appreciate your patience and cooperation and can’t wait to see you soon!

Parking

Where should we park?

Ting Pavilion is located right in Downtown Charlottesville and we do not have any on site parking. We strongly recommend that our patrons park in the Water Street Parking Garage (100 and 200 blocks of East Water Street) which is a very short walk to the Pavilion. There is also a smaller garage at 550 E Market Street which will almost always have ADA spaces even if the rest of the spaces are full. The garage charge $2 an hour. You can always try your luck to find a free on street space but we can guarantee you a spot in the Water Street garage.

Schedule

What shows are coming to Ting Pavilion?

Check out our concert schedule page for full event information. In order to receive the most up-to-date news and information, please sign up on our email mailing list by clicking here. In addition, we advertise with newspapers, websites, radio and television stations in the greater Charlottesville area.

How can I find out about shows and on-sales?

The best way to receive the most up-to-date news and information is to sign up for our email newsletter.

Ticketing & Seating

How can I purchase tickets?

You can purchase tickets securly online through the individual event links on our website here or go to Ticketmaster.com.

On show days, you can buy tickets at the Box Office at the gate of the Ting Pavilion for all shows currently on sale. Tickets can also be purchased in person from the JeffersonTheater box office on any night when there is a show at that venue (open two hours prior to show time). 

 

What does general admission mean?

General admission means that seating is not assigned or reserved. When a show is labeled General Admission, the entire Pavilion will be open on a first-come, first-served basis. Most times a GA show will also mean that the floor in the Pavilion is open for dancing with a limited numbers of chairs set out in the Upper Orchestra area.

Our lawn tickets are always general admission and allow you to grab space anywhere on the rear lawn or on the plazas above the seating area.

What does “LV” or “Limited View” mean on my tickets?

We do have a limited number of seats in our Upper Orchestra section that we consider limited view because the sight-lines from these seats can sometimes be obstructed by folks walking in front of them or by folks in our Reserved Box area.

These seats are always the last ones we offer for sale and will always be marked with “LV” to prevent any confusion. These are in the first couple of rows of each Upper Orchestra section and are still under cover and offer great sound.

Can I bring a lawn chair?

Low back lawn chairs or beach chairs are allowed in the general admission lawn area. Please be considerate of your neighbors when setting up chairs. (Our definition of low back chairs means the back of the chair does not come above your shoulders when you are sitting in it.)

Can I bring a cooler or backpack?

We do allow coolers and back packs but we will have our security folks take a look inside when you are coming in the gates. Please remember that no glass or alcohol or other prohibited items can be brought in.

How do I get a refund?

Refunds are issued only if the show is canceled or rescheduled. If you have purchased online thru Ticketmaster, this will be an automatic process.  If you have bought thru a reseller, then you will need to follow up with them.

But what if it is raining?

Wear rain gear! All events are rain or shine.

Where is my seat?

Each show at Ting Pavilion is unique and there are multiple seating arrangements. While many shows are all General Admission, others are a mix of seated + GA, and others are completely seated. 

Please reference the individual event page for the seating arrangement for the show you are interested in. For seated shows, if you are facing the stage, our seats are numbered from right to left.

Ages

Do children need tickets to enter?

Children 3 and under are not required to have a ticket to Ting Pavilion shows as long as their parents have a general admission ticket. If the parents have a reserved seat ticket, then all accompanying children must also have their own ticketed seat.

Are there age restrictions on the shows?

Ting Pavilion is all ages. We do however request that children under 13 be accompanied by an adult.

Special Assistance

Is Ting Pavilion handicap accessible?

Absolutely, Ting Pavilion is accessible to handicapped patrons. Our entire venue is ADA accessible and we have a ramp from the concession level down to the seating area. Our staff will always be glad to assist if you need any assistance.

Where are your handicap tickets and how can I order them?

Whenever we have a Reserved Seated show, we will offer handicap and companion seating in each price level. To order them, please use our toll free ticket line at 877-CPAVTIX (877-272-8849).

What if I have a special need?

The management and staff of Ting Pavilion are dedicated to providing access and reasonable accommodations to all participants. Reasonable accommodations will be provided for persons with disabilities if requested prior to 48 hours of the event. Please notify Pavilion staff if you are in need of special assistance by calling 434-245-4920.

Vending

What kind of food and drink are available?

We have a variety of fodd vendors and food trucks that partner with us and vend inside Ting Pavilion.  They are all generally to the house left side of the venue on the concession plaza.  Each vendor sells independently; most take cash although some can take credit cards. 

We also offer beer and wine for patrons above the age of 21.  Please see our alcohol policies below.

Can I bring in my own food and drink?

Yes – you may bring your own food and beverages into Ting Pavilion, but we do not allow any glass containers or outside alcoholic beverages. All outside beverages must be in a factory-sealed container- no water bottles or other refillables. All bags and containers are subject to search, so please make sure that you don’t have any glass or alcohol or else it will be confiscated and thrown away.

Do you have an ATM onsite?

No- but there is one less than a block from our front gate. We do allow exit and re-entry.

Policies

Security Procedures

The goal of the Ting Pavilion is to provide a safe, enjoyable environment for all of our patrons, our performers, and our staff.  With that in mind, beginning in 2018, we will enact new security procedures to make sure that prohibited or dangerous items are not brought into the venue.  For all events, including Fridays After Five, patron points of entry will be limited and there will be a bag check for any packages brought inside the gates.  We encourage our patrons to travel light but, if you do have bags or packages with you, plan for the entry to take a few moments as our staff inspects the bags.  We appreciate your patience so that we can all feel safe.  Unfortunately, we do not offer any bag check so please familiarize yourself with our list of prohibited items and leave them at home.

For all ticketed events, we will be instituting a higher level of security. All patrons will be asked to walk through our metal detectors after emptying their pockets of any metal objects.  Patrons may opt for a pat down inspection should they choose.  We will have plenty of lines open and we hope that this procedure will flow smoothly and not delay your entrance to the venue.  Should you bring bags with you to ticketed events, we will still need to inspect the parcel prior to you passing thru the metal detectors.   Once again, we appreciate your patience as we work to ensure the safety of all of our patrons.

Smoking

Smoking is permitted on the concession plazas of Ting Pavilion only. Smoking is not allowed anywhere in the reserved seating area or on the lawn.  Please respect your fellow concertgoers and smoke only on the brick plazas.

Alcohol

Ting Pavilion does offer a selection of beer and wine at most of our shows. We encourage our patrons that choose to consume alcohol to do so responsibly and please make sure you have a safe ride home. You must be 21 in order to purchase and consume alcoholic beverages. All local, state, and federal laws are strictly enforced. Anyone violating any laws, including: public intoxication, using illegal drugs, or underage drinking, will be ejected immediately with no appeal and no refund. Charlottesville Police do provide security within the Pavilion and will assist our staff in enforcing the law.

All alcoholic beverages at the Pavilion are served through a ticket system. Anyone who wishes to drink must present a valid, photo I.D at any of the I.D. checkpoint stations in exchange for an “over 21” wristband, please keep this wristband on as long as you plan to drink or hold alcoholic beverages. After getting your wristband, you then purchase your drink tickets at the green tent, and then redeem your tickets for your drinks at the drink stations. The beer and wine stations do not take cash. We do reserve the right to limit alcohol sales for any reason.

Cameras & Taping

Most performers include a clause in their contract that states that they do not allow audio or video recording and photography. Therefore we must ask that you leave all cameras and recording equipment at home. This also includes iPads.  If there are any exceptions to this rule, we will clearly mark them on our website in the detailed event information.

Re-entry

Ting Pavilion does allow re-entry at most of our ticketed events. If you plan to leave and come back, you will receive a hand stamp and then will need to show your hand stamp and ticket for reentry. Some shows may not allow re-entry in which case we will post that policy on our website and at the gates for that show.

Lost & Found

We maintain a lost and found for items left after events at the venue. If you have left a valuable behind, e-mail us at i[email protected] or call the office: 434-245-4920. We will have a list of found items 24 hours after each event.

Things that are NOT allowed at Ting Pavilion

  • Weapons of any kind
  • Alcohol brought in from outside
  • Illegal substances
  • Fireworks
  • Laser Pens
  • Animals (except service animals assisting individuals with disabilities)
  • Portable cooking devices or grills
  • Tall-backed lawn chairs
  • Glass

Fundraising

How can my charitable group raise funds at Ting Pavilion events?

Ting Pavilion is always looking to partner with non-profit groups that can provide us with volunteers to work on behalf of their charitable cause. We will need staff to help out as concession workers, ID Checkers, and perimeter security at both our Fridays After Five and Bud Light Concert Series. If you have a group of hard-working, responsible volunteers that want to have fun while raising money for your group, then give us a call at 245-4910 or e-mail [email protected].