Frequently Asked Questions

Purchase tickets through the individual event pages on our website or directly through Ticketmaster, the official ticketing provider for Ting Pavilion.

On ticketed event days, the Ting Pavilion box office sells tickets for any shows that are currently on sale. Tickets may also be purchased at The Jefferson Theater box office every Thursday and Friday from 10:00 a.m. to 2:00 p.m. and beginning two hours before Jefferson Theater performances.

Be cautious when searching online. Unofficial resale sites may appear prominently in search results and may charge substantially more than face value. Ting Pavilion cannot verify tickets purchased from third-party sellers or assist with lost, invalid or fraudulent resale tickets.

The Ting Pavilion box office is open only on ticketed event days. It is located beneath the large hexagonal tent with the blue roof, directly across from the front entrance to City Hall on the Downtown Mall. The box office opens one hour before gates.

Refunds are generally available only when an event is canceled or rescheduled. If you purchased through Ticketmaster, you will receive an email explaining the options available for that event. If you purchased from a third-party reseller, you must contact that seller directly. Ting Pavilion cannot issue refunds for tickets purchased through another seller.

Children age 3 and younger do not need a ticket when accompanying an adult with a general admission ticket. For reserved-seat events, every guest—including young children—must have a ticketed seat.

Most Ting Pavilion events are open to all ages, although exceptions may apply. Check the individual event page for show-specific age restrictions. We recommend that children younger than 13 attend with an adult.

General admission means that seats and standing areas are not individually assigned. Available space is offered on a first-come, first-served basis within the area designated by your ticket.

Some events offer two general admission ticket types. A GA Pit ticket includes access to the floor directly in front of the stage. A GA Upper Orchestra/Lawn ticket provides access to the rear portion of the venue, including the lawn and designated plaza areas.

A limited number of seats in the Upper Orchestra are designated “LV” because sightlines may occasionally be obstructed by guests, production equipment or personnel, or activity in the Reserved Box area.

Limited-view seats are typically the last seats offered for sale and are clearly marked “LV.” They are located in the first few rows of each Upper Orchestra section, remain under cover and offer excellent sound.

Seating configurations vary by event. Some shows are entirely general admission, some combine reserved seating and general admission, and others are fully seated.

Review the individual event page and Ticketmaster seating map for the configuration of your show. For reserved-seat events, seat numbers run from right to left when facing the stage. Ticketmaster allows you to select your available seat during purchase.

Low-back lawn chairs and beach chairs are permitted in the general admission lawn area. When seated, the back of the chair should not extend above your shoulders. Large or reclining chairs are not permitted. Please be considerate of nearby guests when setting up your chair.

Yes. Ting Pavilion is ADA accessible, including an accessible route from the concession level to the seating area. Our staff is happy to assist during your visit.

For reserved-seat events, accessible seating and companion seating are offered at each available price level. Select an ADA seating option through Ticketmaster or call 434-245-4924 for assistance.

Ting Pavilion is committed to providing access and reasonable accommodations for guests with disabilities. Whenever possible, please request accommodations at least 48 hours before the event by calling 434-245-4924. We will also make reasonable efforts to assist with requests made closer to the event.

Service animals, as defined by the Americans with Disabilities Act, are welcome. Emotional support animals, comfort animals and pets are not permitted.

Ting Pavilion offers food from a rotating selection of local vendors and food trucks, generally located on the house-left side of the concession plaza. Food and beverage concessions transactions are cashless.

For guests age 21 and older, beverage selections may include beer, wine, cider, hard seltzer and ready-to-drink cocktails. Nonalcoholic options are also available. See the Alcohol section below for additional information.

Guests may bring outside food and nonalcoholic beverages. Glass containers and outside alcoholic beverages are prohibited (this includes non-alcoholic beer, which the venue has for sale). Outside beverages must be unopened and factory sealed; refillable bottles are not permitted. All bags and containers are subject to inspection. Prohibited items must be returned to your vehicle or discarded before entry.

Ting Pavilion is a cashless venue. We accept major credit and debit cards at venue-operated concession locations. Artist merchandise is sold independently, and accepted payment methods may vary.

We are committed to providing a safe and enjoyable environment for guests, performers and staff. At all events, including Fridays After Five, bags are inspected at entry. Please travel light and allow additional time for screening.

Ting Pavilion does not provide bag storage. Review the prohibited-items list before arriving and leave prohibited items at home or in your vehicle.

At ticketed events, guests must pass through a metal detector after removing metal objects from their pockets. Guests may request an alternative physical screening.

Ting Pavilion events are rain or shine unless otherwise announced. Check the event page and Ting Pavilion’s official social channels for updates, and dress appropriately for the weather.

Smoking and vaping are permitted only on the venue’s brick concession plazas. They are prohibited beneath the Pavilion cover, in the seating areas and on the lawn.

Ting Pavilion offers beer, wine, cider, hard seltzer and ready-to-drink cocktails at most events. Guests must be 21 or older and present a valid government-issued photo ID to purchase, possess or consume alcoholic beverages.

Please drink responsibly and plan for a safe ride home. Ting Pavilion may refuse or limit alcohol service at its discretion. Guests who violate alcohol laws or venue policies—including underage drinking, providing alcohol to a minor or public intoxication—may be removed without a refund. Law-enforcement officers may be present at Pavilion events.

Camera and recording policies are determined by each artist and may vary by event. Unless an event page states otherwise, professional cameras with detachable lenses, audio-recording equipment, video cameras and other dedicated recording devices are prohibited. Personal mobile phones are generally permitted, but flash photography and disruptive recording are not. Check the individual event page before arriving.

Re-entry is permitted at most ticketed events. Before leaving, ask a staff member about the re-entry procedure for that show. You may be required to present both your ticket and a hand stamp when returning. Some events do not permit re-entry; any exception will be posted on the event page and at the gates.

If you left an item at Ting Pavilion, emailfound@charlottesvillepavilion.com or call 434-245-4910. Please allow up to 24 hours after an event for found items to be processed.

The following items are not permitted:

• Weapons of any kind
• Outside alcoholic beverages
• Outside beer or similar malt beverages, including nonalcoholic beer
• Illegal substances
• Fireworks
• Laser pointers
• Animals, except service animals as defined by the ADA
• Portable cooking devices and grills
• Tall-back or reclining lawn chairs
• Glass containers
• Coolers

Additional restrictions may apply to individual events. Check the event page before arriving.

Ting Pavilion partners with nonprofit organizations whose volunteers support approved event and concession operations while raising funds for their organization. To learn about current opportunities and requirements, call 434-245-4910 or email info@charlottesvillepavilion.com.